![]() ![]() ![]() Why can't I return a title? If you've downloaded a title to the OverDrive app (mobile or desktop), to Adobe Digital Editions (ADE), or as a Kindle Book, you won't be able to return it from Libby. Finally, instruct patron to power off their device, wait a minute, and then power on the device and start the download again. Another option is that the device does not have enough storage capacity. It is possible the download stopped due to a weak signal. My audiobook only downloaded halfway. Check the patron's wireless Internet connection. Deauthorize and reauthorize Adobe ID in app's settings. Even though the message says that they're working on it, a support ticket should be submitted. We’re working on fixing it.” A message generated by OverDrive for an issue on their end. For all other error messages, once you've ruled out a problem with their account or user error, you can submit a support ticket directly to OverDrive. These are the most common errors related to OverDrive's app. Staff will need to verify and update library card information with the patron. ![]() “Library server message-Privilege has expired.” This means that the library card associated with this OverDrive account has expired and needs to be renewed. Contact the library directly to resolve this issue. Please contact your library.” A message generated by OverDrive for an expired account. Problems with a patron's library account:Īny error message that begins with "Library server message" means that there is a problem with the patron's account, and can be solved as if the problem occurred when trying to check out a physical book. ![]()
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